REFUNDS POLICY

Effective Date: 17/12/2023

1. Refund Eligibility
1.1. At ezbiz-online.com, we strive to provide high-quality services related to Companies Commission Of Malaysia (SSM) reprint and renewals. We understand that circumstances may arise where you may request a refund. Refunds may be eligible under the following conditions:

You have been overcharged due to a technical error or billing mistake.
You request a refund within 30 minute from the time of payment.

2. Refund Process
2.1. To request a refund, please Contact Us. our customer support team at email: support@ezbiz-online.com. Provide your full name, contact details, the specific service for which you are requesting a refund, and a detailed reason for the refund request.

2.2. Our customer support team will review your request and may require additional information or documentation to process the refund.

2.3. Refunds, when approved, will be processed using the original payment method within 3 business days.

3. Non-Refundable Services
3.1. Some services offered by ezbiz-online.com may be non-refundable. These services will be clearly indicated at the time of purchase, and no refunds will be provided for such services.

3.2. Any losses resulting from your mistake in submitting incorrect information are not eligible for a refunds.

4. Refund Charges
4.1. A refund processing fee of RM35.00 of the total order amount will be deducted from the refund for all approved refund requests. This fee helps cover administrative and transaction costs associated with the refund process.

5. Contact Us
5.1. If you have questions or concerns about our Refunds Policy or need assistance with a refund request, please contact us at Contact Us.

6. Changes to this Refunds Policy
6.1. We reserve the right to update or modify this Refunds Policy at any time. Any changes will be effective upon posting the revised Refunds Policy on our website.


Website Statement
This website is a B2B third-party service provider specializing in SSM-related services in Malaysia. We are not affiliated with the Companies Commission Of Malaysia (SSM) and offer our services independently to assist both individuals and businesses with SSM-related processes.

 

Ezbiz-Online.com is a B2B third-party service provider specializing in SSM-related services in Malaysia. We are not affiliated with the Companies Commission of Malaysia (SSM); instead, we offer independent digital consultation services to assist business owners in facilitating communication with SSM.

As a trusted partner in business consultancy, we specialize in providing tailored solutions to meet your unique needs, leveraging our expertise and commitment to excellence. With a focus on client satisfaction and innovation, we are here to help you succeed.

Please note that Ezbiz-Online.com does not represent any affiliation or association with any government authority or body. We are a private company managing this website, and any fees collected are strictly for consultancy services rendered.


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